FAQ (Frequently Asked Questions)
About the features
What kind of businesses is this custom AI chatbot suitable for?
myAIbot is useful in various business domains. In particular, it performs exceptionally well in the customer support field.
What does it mean to be able to train from multiple data sources?
myAIbot can collect training data from multiple sources, such as various kinds of web pages, PDFs, and text documents. As a result, it enables more advanced problem-solving and provides highly accurate insights.
Will the brand name 'myAIbot' appear on my website?
‘myAIbot‘ will not appear on your website.
What does it mean to support 95 languages?
myAIbot supports 95 different languages. Even if the information learned is in Japanese or English, if a question is asked in French or Chinese, it will automatically respond in the asked language. This allows smooth communication in global business.
What is a custom prompt?
With the custom prompt feature, you can specify particular problem-solving approaches or response styles for the chatbot. This enables more tailored responses for your target audience.
About security
What are the security measures for myAIbot?
myAIbot prioritizes data security and complies with GDPR. Your data will never be used without permission.
How is personal information handled?
myAIbot is committed to protecting personal information and operates in compliance with GDPR.
Is there a risk of a data leak?
myAIbot operates in compliance with GDPR and implements security measures to eliminate the risk of data leaks.
Are security updates performed regularly?
The specific schedule for security updates is not publicly disclosed, but regular security updates are performed.
If security-related issues arise, is support available?
Yes, myAIbot provides customer support and also handles security-related issues.
About pricing and payment
What is the pricing structure of myAIbot?
myAIbot operates on a monthly subscription basis, priced at CAD $80 + GST per month in Canada (no GST for clients abroad). The initial setup fee is CAD $500. The cost for the initial setup, including training, varies depending on the number of websites and the volume of text data to be learned.
Is there a free trial period?
Yes, myAIbot offers a one-week free trial period.
What payment methods are available?
Payment methods are typically credit card or PayPal, but bank transfers may also be available. If you’d prefer to send money to a domestic Japanese bank, please inquire individually.
What is included in the price?
The monthly fee includes basic use of myAIbot. Every month, 1,000 credits are provided, and any unused credits cannot be rolled over to the next month. Responses based on GPT-4o mini consume 1 credit each, while GPT-4o consumes 3 credits and GPT-4 consumes 7 credits per response.
Can unused credits be rolled over?
Unfortunately, unused credits cannot be rolled over. Each month, 1,000 new credits are provided.
What happens if I exceed the 1,000 credits allocated each month?
If the monthly 1,000 credits are used up, an additional 1,000 credits will automatically be added for CAD$10. If you’d like to stop at 1,000 credits, please let us know, and we’ll configure it accordingly. However, if the credits are exceeded, the bot itself will cease to function.
What is the cancellation policy?
You can cancel at any time. If you cancel during the free trial period, no charges will apply. For cancellations during the contract period, please notify us by email by the 20th of the previous month.
Others
Can I receive customer service in Japanese?
Yes, myAIbot offers customer service in both Japanese and English.
Can you accommodate clients from outside of Canada?
Yes, we have already been doing business with companies and organizations from the United States and Japan for many years.
If you can’t find the answers you’re looking for in the FAQs,
please feel free to ask through the contact form below or chat with our chatbot.